Privacy Policy

This Privacy Policy explains how piloa (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from this store.

Information we collect

When you browse the store we collect device and usage data (IP address, browser, pages viewed) through cookies and similar technologies. When you place an order we collect the information needed to fulfil it: your name, billing and shipping address, email address, phone number (if provided) and payment details. Payments are processed securely by our payment providers; we do not store full card numbers.

How we use your information

We use your information to process and deliver orders, provide customer support, prevent fraud, comply with legal obligations and — where you have opted in — send you marketing communications. You can unsubscribe at any time.

Sharing

We share information only with service providers that help us run the store (payment processing, shipping, analytics) and where required by law. We do not sell your personal information.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may lodge a complaint with the relevant privacy regulator. To make a request, contact us at contact@mypiloa.com.

Retention & security

We keep personal information only as long as necessary for the purposes above or as required by law, and we take reasonable steps to protect it against loss, misuse and unauthorised access.

Contact

piloa — Australia — contact@mypiloa.com